- All the items are fully inspected before delivery, their quality is guaranteed to be new. We offer a 10 day return policy. Our products are for ages 14+ and are of Hobby grade. Our return policy items will be packed well with a strong carton or the one that the product was shipped in. If you would like to return the item If we find that the item was played with crashed, or damaged in anyway, please do not send the item back . We offer exchanges or refunds, for factory sealed items only. The item must be received the same way it was shipped to you to claim a exchange. Sorry no refunds /credit, unless under special instances example sealed and never opened. If the item was damaged by the shipper, please let us know, before you ship it back to us. If you want to exchange the item will not exceed the original cost amount of what you paid. Any upgrade cost diference wil be the responsibly of the buyer
- You are required to report us the problems to the shipper who sent the item (defective/shipping damage) must be reported within 7 to 10 business days from the date the parcel is received. We will arrange to send you replacement or offer you a simular replacement of the item. If a replacement is not available, then a refund credit will be considered. There will be a 20% restocking fee on all returns.
- If you are not sure the part you need, please confirm with us first, we are not responsible for a wrong choice.
- Send returns to the following address (with tracking ) to:
- PlanePowerHobby/ Returns
- 3550 Bleachery Ave
- Chadwicks, NY 13319